Opendoor’s India exit is fueling a bigger conversation about AI and outsourcing

Opendoor, the San Francisco-based online home-buying platform, is shutting down its India operations less than two years after expanding its presence in the country. The decision has become a flashpoint in the debate over whether AI is starting to alter the economics of offshore work.

To understand why they care, it helps to know what’s at stake for India. It has evolved far beyond its roots as a destination for outsourced back-office work. The country is now the world’s largest Global Capability Center market — a term for dedicated offshore units multinationals set up to handle everything from IT and finance to R&D — with more than 2,100 centers employing about 2.36 million people and generating nearly $100 billion in annual revenue.

Opendoor itself had built a large team in India to handle manual workflows across fragmented systems, Nejatian said. The company had nearly 250 employees in India when it opened offices in Chennai and Bengaluru in 2024. But the entire company has been scaling back in recent years. Securities filings show Opendoor employed 1,042 people globally at the end of last year, compared with 1,470 a year earlier. Similarly, its non-U.S. workforce declined to 184 employees at the end of last year, compared with 342 employees at the end of 2024.

Those broader workforce reductions make it difficult to view the India closure solely through the lens of outsourcing. Opendoor has been cutting costs across the business after a difficult period for the U.S. housing market that hit online home-buying companies especially hard. Still, the language Nejatian used to explain the move resonated with investors and outsourcing analysts who see AI reshaping how companies organize operational work.

Some investors viewed the decision as a sign of what AI could mean for India’s vast outsourcing workforce. “As manual work gets replaced by AI, a lot of jobs will be lost in India,” wrote Sheel Mohnot, co-founder of Better Tomorrow Ventures.

Others viewed Opendoor as evidence of a larger shift in how companies are organized. Keshav Lohia, a venture capitalist at Emergent Ventures, described the decision as a “watershed moment” for AI-driven operations, arguing that advances in AI are beginning to challenge the cost-arbitrage model that made India a popular offshoring destination.

Phil Fersht, chief executive of HFS Research, an advisory firm that tracks the global outsourcing and business services industry, told TechCrunch that the development should not be viewed simply as jobs moving from India to the U.S. The more important shift, he said, is that A