Kapinga to attend TACEC 2026 as keynote speaker

Minister Judith Kapinga will be present at the 2026 Tanzania Annual Customer Experience Conference in Dar es Salaam. The event, organized by the Chartered Institute of Customer Management, will include the release of the fourth Tanzania National Customer Satisfaction Index report. The NCSI measures customer satisfaction across various sectors using a scientifically validated method. The conference will also feature several notable speakers from different industries. The 2025 TCSI report highlights a significant improvement in service quality over the past five years. The survey involved 5,500 Tanzanians across 15 regions. The findings show that organizations can improve customer experience through dedicated efforts. The conference aims to engage and inform participants about customer satisfaction trends.

The conference provides insights into improving service quality and customer satisfaction in Tanzania.