Seattle has been using AI to listen to every 911 medical call since 2023. Nobody was told.
The Seattle Fire Department has been using artificial intelligence to listen to every 911 medical call in the city since December 2023, according to a GeekWire investigation published this week. The AI, built by Copenhagen-based startup Corti, monitors calls in real time and prompts dispatchers to route certain callers away from emergency response and toward […] This story continues at The Next Web
The Seattle Fire Department implemented an AI system in 2023 to analyze all 911 medical calls. The technology, developed by a Danish company, processes calls in real time. It assists dispatchers in directing some callers to non-emergency services. Residents were not informed about the program's existence. The system aims to improve response efficiency and resource allocation. The initiative was revealed through a recent investigation. It highlights the growing use of AI in public services. The lack of public awareness raises concerns about transparency.
The use of AI in emergency services without public knowledge raises questions about privacy and accountability.
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