ATO Outsourced Call Centre Workers Face Significant Pay Discrepancy
Ahead of ‘same job, same pay’ hearings, former call centre worker Nathan Brunne says pay gap is structural and widens at senior levels Get our breaking news email , free app or daily news podcast Workers at the Australian Taxation Office’s outsource call centres are paid up to 40% less than their public service counterparts on the same phone lines, according to submissions lodged ahead of landmark “same job, same pay” hearings. The pay gap, detailed by Nathan Brunne, a former
Workers at outsourced call centers for the Australian Taxation Office (ATO) are reportedly paid up to 40% less than their public service counterparts performing similar roles. This pay gap, detailed by former worker Nathan Brunne, is described as structural and widens at senior levels. Team leaders at outsourced operators earn approximately $31 per hour, compared to over $52 per hour at the ATO. These findings are part of submissions ahead of landmark 'same job, same pay' hearings, which aim to address pay disparities for outsourced workers. The disparity highlights concerns about fair compensation and labor practices in the public sector outsourcing model.
The significant pay gap highlights issues of labor fairness and equitable compensation in outsourced public service roles.
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