Visa applicants in the dark as migration law firm goes into liquidation

Larrae Sullivan and her partner Atunaisa Koroikata, with their son Jordan, paid thousands of dollars to Gold Migration. (Supplied: Larrae Sullivan)

Customers who paid Gold Migration Lawyers thousands of dollars to progress their visa applications are in limbo after the firm went into liquidation.

The business emailed them on Friday saying it could no longer act as their legal representative.

A legal expert says visa applicants can gain access to their applications via the Department of Home Affairs.

Visa applicants say they are thousands of dollars out of pocket after an Australian migration law firm went into liquidation, leaving their applications unresolved.

Melbourne-based business Gold Migration Lawyers went into liquidation yesterday, after the firm emailed customers late on Friday telling them they would stop providing legal services.

"We are no longer able to act on your matter," it said in an email seen by the ABC.

"You must engage another legal representative or registered migration agent urgently."

Customers said the liquidation left them facing uncertainty and in the dark about the status of their visa applications.

Larrae Sullivan and her partner Atunaisa Koroikata paid Gold Migration Lawyers $7,700 between May and July last year to lodge and progress a partner visa.

The money went into a trust account, which the firm later drew on for services, and Ms Sullivan can't access the funds.

"We're left with no money to hire another lawyer. My partner's visa hasn't been approved," she said.

Ms Sullivan and her partner have a baby, and the couple is worried Gold Migration's liquidation will delay their application.

"We haven't even been able to work out how to get access to our application, how to upload documents," Ms Sullivan said.

Her partner's temporary work visa expires in September and in the worst-case scenario, he would have to leave Australia, she said.

Another customer, David Sánchez, said he and his parents paid about $20,000 for Gold Migration to progress their protection visa applications over about 18 months.

"I'm afraid if they have not submitted everything from our end," he said.

Mr Sánchez, from Beverly Hills in Sydney's south, said they were told their application would be decided by a court, but did not receive detailed information.

"I have no idea what they have submitted before, so I'm just wondering what's in the system in [the Department of] Home Affairs," he said.

Mr Sánchez said they had spent their savings on the lawyers.

"And honestly, we're just disappointed. My father and my mother, they are very desp