Negligence in service delivery cannot continue
DAR ES SALAAM: WE must admit it that public office is a position of trust. Citizens pay taxes and entrust government institutions with the responsibility of delivering essential services efficiently, professionally and with compassion. Unfortunately, complaints continue to emerge about some public servants who spend valuable working hours chatting, browsing social media, or idling in offices while members of the public wait for assistance. The concern was rightly reinforced b
Reports indicate that some public servants are neglecting their duties, engaging in non-work-related activities during office hours, and causing delays in essential services. This negligence is particularly concerning in healthcare, where patients in critical need, such as those with snakebites, allegedly face bureaucratic hurdles and financial demands before receiving treatment. The Prime Minister has publicly addressed these issues, emphasizing that public servants are employed to serve the public efficiently and compassionately, not to obstruct them.
This matters because the timely and professional delivery of public services is crucial for citizen well-being and trust in government institutions.
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