Nasan ‘fails’ to honour promises to its retailers
NASAN Energies has allegedly failed to uphold verbal promises it made to fuel retailers to extend a cash incentive for ordering fuel in advance. The Fuel and Franchise Association of Namibia (Fafa) sent a letter to Nasan Energies on Thursday, raising concerns that Nasan has both made verbal promises not backed up in writing and failed to deliver fuel on time.” [This letter] records Nasan’s failure to honour those undertakings [verbal promises] or to deliver paid-for fuel with
The Fuel and Franchise Association of Namibia (Fafa) has issued a formal notice to Nasan Energies regarding allegations of broken promises and operational failures. Retailers claim that Nasan failed to provide promised cash incentives for advance fuel payments and neglected to deliver products within the agreed-upon timeframes. Although a meeting reportedly resulted in an agreement to extend these rebates and restore credit terms for certain sites, the company has allegedly refused to formalize these commitments in writing. Consequently, several retail locations are currently facing fuel shortages after tying up significant capital in advance payments. Fafa is now demanding that Nasan document these agreements and either fulfill outstanding orders or issue refunds for the delays.
The dispute threatens the stability of fuel distribution in Namibia and highlights a significant breakdown in trust between a major supplier and its retail partners.
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