Kes keluarga disuruh turun pesawat: AirAsia mohon maaf
KUALA LUMPUR: Syarikat penerbangan AirAsia tampil memohon maaf secara terbuka dan memperkenalkan prosedur operasi standard (SOP) baharu yang lebih inklusif untuk menyokong tetamu berkeperluan khas, susulan insiden sebuah keluarga tidak dibenarkan menaiki pesawat pada cuti Aidiladha baru-baru ini. Langkah berkenaan diambil selepas syarikat penerbangan itu selesai menjalankan semakan menyeluruh berhubung kesukaran yang dihadapi keluarga terbabit bagi penerbangan AK 1776 dari Si
AirAsia has issued a formal apology following an incident where a family was denied boarding on a flight from Singapore to Kuching due to issues surrounding the use of a specialized child restraint device. The airline conducted an internal review and is now implementing more inclusive standard operating procedures to better accommodate passengers with special needs. As part of the resolution, the affected family received a full refund and complimentary flights, which they have accepted as a positive step toward greater accessibility. The updated policy now permits the use of approved restraint devices for individuals beyond the previous age and weight restrictions, provided they meet manufacturer guidelines. This change ensures that passengers with disabilities can travel with greater dignity and support. The airline has submitted these improved protocols to aviation authorities for final approval to prevent similar occurrences in the future.
This incident highlights the critical need for airlines to balance strict safety protocols with the fundamental rights of passengers with disabilities to ensure inclusive and accessible air travel.
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